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Switch with Confidence
We’ll talk you through your energy options clearly and honestly, helping you find what works best for your home - with no pressure and no pushy sales tactics.
Call Us TODAY 6pm - 10pm
Friendly Advice. Clear Options.
We’re here to help, not to pressure you into switching. We take the time to listen, understand what you need and talk you through the best tariff options clearly and honestly. Whether you’re ready to switch today or just want advice, you’ll always get friendly support, no pushy sales talk, and the confidence to make the choice that feels right for you.
Tariff & Usage Review
We review your energy usage and compare the latest tariffs to find the best option for your home, along with support for solar and heat pump enquiries.
Ongoing Support
Switch with us and you’ll receive ongoing email and chat support, with clear help understanding your bills, supplier communications, and any questions along the way.
Energy Usage IQ App
Download our free app to track your energy usage, understand where your money goes, and make smarter decisions about your home energy.
Built Around Service, Not Sales
We believe great service matters more than sales targets. That’s why our team is trained to offer clear advice with empathy, patience and genuine care
whether you need a quick online switch or more personalised support. No pressure, no scripts, just helpful people who take the time to listen and help you make the right choice for your home.
Frequently Asked Questions
Is it worth switching energy supplier right now?
It depends on your current tariff, how much energy your home uses, and whether your rates are still competitive. For many households, reviewing tariffs regularly can help avoid paying more than necessary—especially if a fixed deal has ended. If you're unsure, comparing your current rates against today’s available tariffs can quickly show whether there may be a better option for your home.
How long does an energy switch take?
Most energy switches are completed within 5 working days, although timings can vary slightly between suppliers. The process is handled behind the scenes and is usually straightforward. Once your new supplier confirms the switch, they’ll keep you updated throughout.
Will I lose supply while switching?
No - your gas and electricity stay on as normal during the switch. There’s no interruption to supply, no engineer visit, and usually no changes needed inside your home. The switch is mostly an administrative change between suppliers.
Can I switch if I’m in debt with my supplier?
Sometimes, yes. It depends on the balance, payment arrangement and whether you have a standard meter or prepayment meter. In some cases you can still move supplier, while in others it may be better to resolve the balance first. If you’re unsure, we can help you understand your options before making any changes.
Should I submit a meter reading before switching?
Yes—if possible, it’s always a good idea. A meter reading helps make sure your final bill from your current supplier is accurate, and that your new supplier starts charging from the correct point. This helps avoid estimated billing issues during the switch.
Why has my direct debit increased?
Your direct debit is based on estimated annual usage, not just your latest bill. Suppliers may increase it if they expect higher future usage, if prices have changed, or if your account has built up a balance. It doesn’t always mean you’re being overcharged, but it’s worth checking. If something doesn’t look right, we’re happy to help you understand it.
Why is my estimated bill wrong?
Estimated bills are based on predicted usage rather than actual readings, so they can sometimes be higher or lower than expected. This is especially common if your usage has changed recently or meter readings haven’t been submitted for a while. Regular readings or a smart meter can help keep bills more accurate.
What’s the cheapest energy tariff available right now?
There isn’t one tariff that’s cheapest for everyone. The best tariff depends on your annual usage, region, meter type, and how much gas and electricity your home uses. That’s why comparing based on your actual usage usually gives the clearest answer.
Should I get solar panels or switch tariff first?
If you're considerding getting solar panels, then it usually it helps to review your current tariff first, then look at solar as the next step. Understanding what you currently pay—and how your home uses energy—can make it easier to work out whether solar could be worthwhile for you. Some customers choose to explore both at the same time.
Can you help me understand my bill before I switch?
Yes. Many customers speak to us before switching because they simply want help understanding their bill first. Whether it’s unit rates, standing charges, estimated readings, direct debits or supplier wording that doesn’t make sense - we’re happy to help explain it clearly so you know where you stand before deciding what to do next.